• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cypress-Web-Logo

Cypress Technologies

Rugged Reliable Manufacturing

  • Services
    • Engineering & Design
    • Entrepreneurs & Startups
    • Manufacturing
    • Service and Repair
  • Industries
    • Alternative Energy
    • Diversified Industrial
    • Heavy Equipment
    • Military
    • Mining
    • Oil & Gas
  • Careers
  • News
  • About
    • Quality
  • Contact
  • Show Search
Hide Search

James Hahn II

ISO 9001 Principles of Quality Management: #1 Customer Focus

ISO 9001 is an industry-agnostic standard of requirements for quality management, based on seven principles. As such, it can be applied across many industries, with the expectation of improving the customer experience no matter what type of industry, employees, or customers your business might be serving.

There are seven layers to the ISO 9001 system—principles that build upon one another to improve workflow, streamline process management, and enhance the customer service experience. In this series, we’ll be discussing all seven layers and how they apply to our industry. 

The International Standard for Organization defines the seven quality management principles as:

  1. Customer Focus
  2. Leadership
  3. Engagement of People
  4. Process approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship management

So, starting at the top level, what does “Customer Focus” actually mean?

According to the ISO, “the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.” The first half seems simple enough. Meeting customer requirements is the basic principle of doing business—an enterprise that does not meet customer requirements finds itself out of business very quickly.

But the second half deserves some specific attention. To “strive to exceed customer expectations” can mean many things. It can mean delivering a pleasant experience. It can mean delivering well before a promised deadline. In all cases, it should create a desire in the customer to return to the business in the future.

The truth is, customers tell others about the value they received. This “word of mouth advertising” is considered by most marketing experts to be the #1 type of advertising. Happy customers become more than just returning clients—they can actually become “cheerleaders” for a business, inviting others to share their positive experiences.

At Cypress Technologies, we strive to make our customers “cheerleaders.” We want you to come out of doing business with us feeling like you would never want to have your manufacturing needs met by any other company. Come visit us today, and find out what our customer focus means for you and your job requirements.

The bigger the challenge, the bigger the reward – CompanyWeek

Vice President of Sales Susan Child and CEO Greg Child say their ISO 9001-certified company can design and build anything that doesn’t leave the ground – and does so for clients in a variety of industries.

For Greg, the fun part of contract manufacturing is solving challenging problems. “Fun to me is difficult,” he explains. “I like taking on a project few people can manufacture. The bigger the challenge, the bigger the reward when we do succeed.”

Read the entire article here

Tesla Charging Station Manufacturer: Do Certifications Matter?

With nearly 2 million electric vehicles in the United States, OEMs everywhere are looking for a superior Tesla charging station manufacturer.

So where do you start?

If you’re like most OEMs, you’ll probably begin by searching Thomasnet. Here, you will find 5,308 contract manufacturing (CM) suppliers. We would be remiss if we did not add within this deluge of options, there is one noteworthy vendor to consider.

Beverly Sills once said, “There are no shortcuts to any place worth going.”

Truer words have never been spoken. Shortcuts are diametrically opposed to quality. That said, is meticulously combing through 5,308 profiles on Thomasnet the only option?

Thankfully, no.

You can parse this list by focusing on two issues; certifications and culture.

Let’s start with culture.

Tesla Charging Station Manufacturer: Culture Wars

Let’s get one myth about culture out of the way up-front; it is neither intangible nor difficult to measure. If you want to know where a supplier falls on the quality spectrum, ask if their culture is written down.

You cannot claim a relentless commitment to quality if leadership hasn’t taken the time to write down…

  1. What are the organization’s core values?
  2. What do these values mean within the context of this company?

Leaders who cannot prioritize culture will not prioritize quality.

To select a Tesla charging station manufacturer, start with culture. If culture isn’t aligned with standards, policies and procedures don’t matter.

Certification Scrimmage: What Standards Matter to Me?

If your car breaks down, you need a mechanic. Which mechanic you choose depends on what’s broken. You don’t go to the tire guy to rebuild the transmission. He doesn’t have the right certifications.

Likewise, you don’t bring low-volume, high-mix problems to high-volume, low-mix manufacturers. These are two distinct and mutually exclusive business models. The former offer turnkey solutions at scale. The latter offer niche turnkey solutions in highly-regulated and/or supremely specialized industries.

Much like the mechanics above, your specialities dictate your certifications.

Here are some of the certifications you can expect to see in the hunt for a Tesla charging station manufacturer.

ISO 9001

You can spot a good restaurant by the lines outside. You can spot a good certification by the corporations that maintain them. General Electric Aircraft Engines, Pratt & Whitney, and Lockheed-Martin maintain ISO 9001 certifications.

Standards within the ISO 9001 family include:

  • Fundamentals and Vocabulary • ISO 9000:2015
  • Requirements • ISO 9001:2015
  • Quality of an organization – Guidance to achieve sustained success • ISO 9004:2018

ISO 9000 is divided into sector-specific applications. ISO 13485:2016 for medical devices, ISO/TS 22163:2017 for railway applications, and so on.

International Trade and Arms Regulations (ITAR)

ITAR governs defense and military technologies. It prohibits the sale or transfer of technology to China, Cuba, Iran, North Korea, Sudan and Syria. Violators pay heavy fines. As much as $100 million!

Needless to say, you don’t want to violate ITAR.


ITAR quality management is a bellwether for exacting quality standards, this is not a litmus test. You can be a proficient Tesla charging station manufacturer without an ITAR certification.

IPC Certifications

1957 will always be known for two things. The end of I Love Lucy and the birth of the Institute of Printed Circuit. After changing to the Institute for Interconnecting and Packaging Electronic Circuits, the organization settled on IPC in 1999.

IPC often partners with other trade associations in joint certifications.

IPC/WHMA-A-620, brings together IPC and the Wiring Harness Manufacturer’s Association (WHMA). This standard applies to cable, wire, and harness assemblies. You learn workmanship standards, customer satisfaction, and ISO compliance.

Unlike ITAR, it’s almost impossible to be a Tesla charging station manufacturer without IPC/WHMA-A-620. Which is why Cypress Technologies proudly maintains this certification.

UL

Did you know the first issue of Billboard Magazine was published November 1, 1894? Perhaps William Henry Merrill picked up a copy on his way to his office at Underwriters Laboratories. That’s right, UL’s celebrated industry standards stretch back over 125 years.

After years of testing, UL circulated its “Tin Clad Fire Doors” standard in 1903. The company now has over 12,000 employees serving customers in 125 countries.

IPC, ISO, and ITAR apply to particular industries and market segments. UL certifications apply to particular products. These certifications fall into four categories.

UL Certified: Not legally required, almost universally required by retailers.

UL Listed: Ensures consumer products are safe before coming to market. This requires more testing than UL Recognized.

UL Recognized: Ensures power supplies, circuit boards, and other high-voltage machinery is efficient and safe. This is easier to achieve than UL Listed.

UL Performance Verified: Distinction stating UL has tested and measured products samples against an industry standard.

Cypress Technologies is partial to UL 508, the Standard for Safety For Industrial Control Equipment. It covers industrial control devices rated 1500 volts or less. These devices start, stop, regulate, control, or protect electric motors.

Contract manufacturers that maintain UL 508 will demonstrate mastery of temperature tests, over & under voltage testing, and much more. If your product contains overload relays, switches, or resistors, UL 508 is the answer.

Tesla Charging Station Manufacturer: Final Thoughts

Standards matter, but they are not guarantees. Be smart and do your due-diligence. Verify certifications, tour the factory, and don’t sign on the dotted line without a solid cultural fit.

Your Turn

If you could only keep one of these certifications, which would it be and why? Leave your thoughts in the comments!

  • « Go to Previous Page
  • Page 1
  • Page 2

Subscribe to Cypress Signals.

We share dozens of articles online each week. On Friday, we compile the top stories and send them straight to you.

We respect your privacy and will never sell your information.

Footer

LATEST BLOG

  • Company Culture
  • Ethical Sourcing in Electronics Manufacturing
  • Tariffs Mean “Made in the USA” Matters More Than Ever

SERVICES

  • Engineering & Design
  • Entrepreneurs and Startups
  • Manufacturing
  • Service and Repair

INDUSTRIES

  • Alternative Energy
  • Diversified Industrial
  • Heavy Equipment
  • Military
  • Mining
  • Oil & Gas

GET IN TOUCH

17301 FM 1431
Leander, Texas 78641
USA
+512-267-9973
Mon-Fri, 9:00 a.m. to 6:00 p.m.
info@cypressmfg.com
We reply within 24 hours
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Cypress Technologies

Copyright © 2025